Just in case people think my whole railway working life is spent dealing with the mentally troubled, I feel I need to emphasize I spend most of my time talking to little kids and their parents/grandparents.
Every day I hear, “S/he enjoyed the train trip more than the zoo.”
“His/her parents are working so I look after him once/twice week.”
And “Look!” (as child holds up the plush animal they have bought in the zoo)
It’s important to look shocked if the child has bought a snake or redback spider toy.
Suggesting they wave at the train driver as they come in, is a good way to distract someone who’s very tired or doesn’t want to get into their pram. Most of the drivers seem to enjoy this too.
Because face facts, little kids are cute, (mostly).
I really enjoy this aspect of my work.
One of my favorite things is to watch a child snuggle into the side of the adult who is reading to them. (I’m an ex-librarian, what can I say?) Before Covid I had a box of children’s books in the waiting room just for this but I put them away in case they were a vector of disease. I’m not sure whether to put them back out yet. Does anyone have any thoughts about this?